Need help with Noku? We read every message.
Please include your device and OS version, and what you were doing when the problem happened — it makes a fix much faster.
Sync requires two things: you must be signed in on both devices, and you need an active Premium subscription. If both are true and a device still looks out of date, open Settings → Account; the sync status there says what it is waiting for.
Subscriptions can take a moment to register. Force-close and reopen the app. If it persists, email us with the store account you purchased on and we will look it up.
Use Settings → Account → Delete account for the account-deletion flow. Provider records, backups and copies you exported may have separate retention, as explained in the Privacy Policy.
Guest access is not always local-only: online AI and import features can send data to Noku and its providers even without a named account. Uninstalling the app does not delete existing server or provider records. Contact support if you need help requesting deletion of data from guest use.
If you no longer have the app, use the public Delete your Noku account page to submit a request without reinstalling Noku.
See the Privacy Policy for exactly what is stored and where.
Settings → Account → Export my data.
Email t3ch1ee@gmail.com with "security" in the subject. Please give us a reasonable chance to fix the issue before disclosing it publicly.